While you are preparing to say goodbye to your pet, we encourage you to find a comfortable, quiet place in your home where your pet feels safe.

Examples include, in the garden under a tree, in their favourite bed surrounded by their favourite belongings, in the lounge room, on the balcony or in the living area.

This is also a good time to think of any favourite toys or blankets your pet might like to go with.

Some families send photos, flowers, or write a letter. The letter can be for your pet or someone else over the rainbow bridge.

On arrival, we will message or call you to let you know we have arrived. Knocking at the door can sometimes cause stress for elderly or unwell patients, so we try to avoid this.

Care and time is taken to form some trust around the vet and your pet. This usually include pats, food and gentle sedation.

The gentle sedation is a combination of pain relief and muscle relaxants to make your pet feel very comfortable. This is given as a small injection (like when your pet has vaccinations). The gentle sedation can make them feel weightless and pain free - they will respond by having a sleep or enjoying their favourite food.

If your pet fears needles, please let the vet know before or during your visit as we can make further accommodations.

While your pet is in a relaxed state, this is a great opportunity to have some quality time. They will be able to smell, hear and see you - having you there, comforts them.

During this time, your vet may decide to place a cannula into their leg (like the drip when they go to the hospital) - please note that this doesn’t always happen - especially if your pet has frail veins or is dehydrated.

If you have family members that do not wish to be present for the final step, this is an opportunity for them to say goodbye before they pass.

When the time is right, your vet will ask you if they can give the euthanasia medication. This step is when your pet will peacefully and gracefully pass.

The euthanasia medication is similar to medication that is used for surgery, but a larger amount is used. This gently allows your pet to drift further and further into sleep until they pass. Your vet will let you know when they have gone.

You have the choice of having some alone time with your beloved pet. Please note: there is no rush, and you can be with your pet the entire time.

Unless you have decided to bury your pet at home, your vet will gently prepare and transfer your pet through to the next stage of their journey. You are always welcome to assist us, and carry your pet to the vehicle.

Please choose a special blanket, sheet, bed or towel for your loved one to go in. Remember you can send any belongings such as clothing or toys with them too.

Click here for information regarding aftercare and cremation.

Someone will contact you within the first couple of days via text or email - they will check in to see how you are and organise any outstanding billing.

During this time you can organise additional keepsakes and finalise cremation details.